FAQ

Product

Q: Are your products allergy free?
A: We know how annoying of metal allergic would be and that’s why we made our products allergy free. Just feel free to choose and order!

Shipping

Q: Do you ship to overseas?
A: Most of our products are available for international delivery but some exclusion do apply.

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labelling requirements. The customer is responsible for determining the products can be lawfully and legally imported into the destination country.

Q: Do I need to pay tax and duties?
A: You may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country.

All additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the delivery fee or purchase price of Glamorousky products.

Customs policies vary between countries. You should contact your local customs office for further information. Glamorousky will not be responsible for the payment of any customs duties under any circumstances.

Q: How much for the shipping fee?
A: For domestic delivery, HKD40 will be charged for orders below HKD400. FREE shipping service will be provided for orders amount HKD400 or more.
For international delivery, HKD50 will be charged for orders below HKD800. FREE shipping service will be provided for orders amount HKD800 or more.

Available countries as below:
Austria, Belgium, Denmark, Finland, Germany, Hungary, Indonesia, Japan, Luxembourg, Macao, Netherlands, Norway, Philippines, Poland, Portugal, Serbia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Vietnam

Q: How do you ship the parcel?
A: For domestic delivery, shipped by SF Express and you can track at SF Express after receiving the shipment confirmation.
For international delivery, shipped by Hong Kong Post and you can track at Hong Kong Post after receiving the shipment confirmation.

Q: How can I track the parcel?
A: For domestic delivery, you can check and trace at SF Express. 
For international delivery, you can check and trace at Hong Kong Post.

Q: How long will it take to deliver?
A: In general the order takes 3-7 business days to process.
For domestic delivery, we will dispatch orders through SF-express in 1-2 business days. The order should be delivered in 2-4 business days. SF-express will contact you during delivering.
For international delivery, please check at Hong Kong Post for estimated delivery time.  

Q: Does the product come with gift box?
A: Each jewelry piece will be put in a high quality black pouch bag and packed into a self-designed branded gift box.

Payment

Q: How can I pay?
A: We accept VISA CARD / MASTERCARD / AMEX / ApplePay / GooglePay / ShopPay.

Retail
Q: Do you have retail shop?
A: Due to the epidemic and for the public safety, Glamorousky retail store has been temporarily closed.